Having trouble downloading an UpScrolled video? Don't worry — most issues have simple fixes. In this guide, we'll walk through the most common problems and show you exactly how to solve them.
Quick Fixes to Try First
Before diving into specific issues, try these quick fixes:
- Refresh the page and try again
- Copy a fresh link from the UpScrolled app
- Try a different browser (Chrome, Safari, Firefox)
- Check your internet connection
- Disable ad blockers temporarily
If the quick fixes didn't work, find your specific issue below.
Issue #1: "Invalid UpScrolled Link" Error
What it means:
The URL you pasted doesn't match the expected UpScrolled share link format.
How to fix it:
- Open the UpScrolled app on your phone
- Find the video you want to download
- Tap the Share button (usually an arrow icon)
- Select "Copy Link"
- Paste this link into our downloader
Correct format: https://share.upscrolled.com/en/post/abc123...
Wrong formats:
- Web browser URLs
- Partial links (cut off)
- Links from other platforms
Have the Right Link?
Try downloading again with a correctly formatted share link.
Download Video NowIssue #2: "Video Not Found" Error
What it means:
We couldn't find a video at that link. This usually means:
- The video was deleted by the creator
- The video is set to private
- The link is expired or broken
How to fix it:
- Check if the video still exists in the UpScrolled app
- Try getting a new share link
- If the video is private, unfortunately it cannot be downloaded
Issue #3: Download Stuck on "Processing"
What it means:
The video is being converted to MP4 format. This can take time for longer videos.
How long should it take?
- Short videos (under 1 min): 5-15 seconds
- Medium videos (1-5 min): 15-45 seconds
- Long videos (5-10 min): 45-90 seconds
- Very long videos (10+ min): May timeout
How to fix stuck processing:
- Wait at least 60 seconds before giving up
- If it's still stuck, refresh the page
- Try again — sometimes server load causes delays
- For very long videos, try again during off-peak hours
Issue #4: Browser Blocking Download
What it means:
Your browser's security settings or an extension is preventing the download.
How to fix by browser:
Chrome:
- Check the download bar at the bottom
- Click "Keep" or "Keep anyway" if prompted
- Check Settings → Privacy → Downloads aren't blocked
Safari (iPhone/Mac):
- Tap/click the download icon in the address bar
- Tap "Download" if prompted
- Check Settings → Safari → Downloads settings
Firefox:
- Check the download popup
- Click the Download icon in toolbar
- Allow the download if prompted
Issue #5: "Could Not Reach UpScrolled" Error
What it means:
Our server couldn't connect to UpScrolled's servers.
How to fix it:
- Wait and retry: This is usually temporary
- Check UpScrolled: The app itself may be down
- Try later: If the issue persists, come back in an hour
Issue #6: Downloaded Video Won't Play
What it means:
The download may have been interrupted or the file is corrupted.
How to fix it:
- Delete the corrupted file
- Ensure stable internet (use WiFi if possible)
- Download again
- Try a different video player (VLC works great)
Issue #7: Download Works But Quality is Poor
What it means:
The original video was uploaded in low quality, or the source stream is limited.
Important to know:
- We download videos in their original quality
- We don't compress or reduce quality
- If the original is low-res, the download will be too
Mobile-Specific Issues
iPhone: Can't Find Downloaded Video
- Open the Files app
- Go to Downloads folder
- Your video should be there as an MP4
- Tap and hold to Save to Camera Roll
Android: Download Asks for App
- You don't need any app — close the prompt
- Check your Downloads folder
- Or check Gallery → Videos
Frequently Asked Questions
Common reasons include: invalid or incomplete share link, private or deleted video, browser blocking downloads, slow internet connection, or the video being too long to process. Check the link format and try refreshing the page.
This error means the URL you pasted doesn't match the expected UpScrolled share link format. Make sure you're using the share link from the UpScrolled app (starting with https://share.upscrolled.com/) and not a browser URL or screenshot.
No, our downloader can only access publicly available videos. Private videos require authentication that we don't have access to. If you see a 'Video not found' error, the video may be private or deleted.
Processing can take longer for longer videos or during high server load. Wait 30-60 seconds. If it doesn't complete, try refreshing the page and downloading again. Very long videos (10+ minutes) may time out.
This is rare but can happen if the download was interrupted. Try downloading again with a stable internet connection. Make sure you have a video player that supports MP4 format (most modern players do).
Summary: Quick Troubleshooting Checklist
- ✅ Using the share link from the UpScrolled app?
- ✅ Link starts with https://share.upscrolled.com/?
- ✅ Video is public (not private)?
- ✅ Stable internet connection?
- ✅ Ad blocker disabled?
- ✅ Tried refreshing and retrying?
If you've checked all these and still can't download, please contact us with details about the error you're seeing. We're here to help!